eibshopUK Terms and Conditions

Welcome to eibpshop
eibshopUK and our affiliates provide access to the eibshopUK website (the website). Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the eibshopUK website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed, due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs; we will try to ensure that this is for the shortest time possible.
Your Shopping Account
when using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe, someone else has know this information, or that your account is being miss-used contact us immediately. When registering your details ensures that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. EibshopUK reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you would be notified immediately.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from eibshopUK, you will be sent an email confirming receipt of the order and the order details. A contract between you and eibshopUK will only take place once the order has been accepted, processed and items despatched, at which point your credit/debit card will be charged.
Prices are subject to change without prior notice. All products offered for sale by eibshopUK, is priced in Euro or Sterling Pound, where applicable we would be convert Euro into  Sterling pounds at processing time and is exclusive of TAXES and delivery charges at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. Occasionally, despite our best endeavours, products appear mispriced; however, we verify prices as part of our order confirmation email. If the correct price is lower than that promoted, we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before despatch or cancel the order or notify you accordingly.
we do not hold stocks of all styles for active products, however occasionally an item will be in stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.
we charge delivery within mainland UK and internationally. Delivery will be by post or courier at our discretion. We will deliver outside of the UK and the cost will be calculated when your order processed.
You can choose to have your goods delivered to an alternative address to your home, if you wish. Please be aware that we will require a signature on delivery, so it may be more convenient to have the delivery made to your place of work, or a friend. If no one is available to sign, and redelivery charges occur by the couriers for any reason, it would be your responsibility to pay for those extra or additional charges. If the goods were delivered to an alternative address, and signed for by someone other than the purchaser, then the order is deemed to have been delivered and no claims for non-delivery will be accepted.
Our couriers will attempt to deliver to the address you give us and will leave a card if they are unable to deliver. If after 5 days of the first attempted delivery, you do not arrange a convenient delivery time or collect your order, the goods will be returned to us at your cost and we will refund you the value of your order less all the delivery charges we incur. Should you want us to redeliver or have your order redirected to another address there will be an additional charge, which we will inform you of at that time.
If on receiving your order you find that items are damaged or missing, then you must inform us in writing within 7 days of this fact. You should retain all packaging and evidence to back up your claim and be prepared to cooperate with our delivery agents to try to resolve the matter.
No claims for non-delivery or damage will be entertained more than 7 days after the date the delivery was made.
when we accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling. Do not email your card details. No responsibility can be accepted or taken for security, if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.
Special Order Items
all items ordered specially such as those sourced outside our usual stock, those with personalisation or custom made are non-returnable and you will be informed of this and have the option to cancel, when your order is processed. Any non-stock or special products must be paid for at time of order. Freight costs will be charged on the day of shipping. Cancellation must be made on the same day the order is placed or processed and this MUST be done by telephone.
If you find the goods unsuitable or not in satisfactory conditions, providing you notify us within five working days from receipt of the goods and return it to us unsoiled, unused and in the original packaging you will be entitled to an exchange, credit note or refund at our discretion. IF YOU WILL RECEIVE A REFUND FOR THE GOODS, BUT NOT THE DELIVERY CHARGE. Goods returned which you found to be in an unsatisfactory conditions will be subject a re-stocking fee of between 15% and 25% of the original order value of the goods. You will be required to arrange and pay for the return, they should be well packed and clearly labelled enclosing your reason for the return and sent it back in a recorded delivery post, which can be traced, send to:
Returns Dept.
2V3 Cooper House
2 Michael Road,
London SW6 2AD
United Kingdom

It is your responsibility to obtain proof of postage, as should a returned parcel become damaged, or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.

Faulty Product Returns
if you wish to return a product, which is faulty, please contact eibshopUK with details of the fault, so that we can try to resolve the problem before you return it. If we decide the product should be returned, we will issue you with a RMA (returned mandate authority) number, which you should send along with your name and address, when the item is returned. We will also inform you how to return the item to us. If you do not follow this procedure, we will not be held responsible for your goods.
If the product is to be faulty within thirty days of purchase, then we will take it back and you would be responsible for the delivery charges. After 30 days, you cannot return the item to us.
When we receive the item back, we will test it for the fault you returned it for. If the item found to be working correctly, then we will have to charge you the full cost of sending the item back to you. If the item is faulty, we will send you a replacement at our cost or offer you a refund at our discretion.
Goods ordered from eibshopUK for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches it’s destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
Website Access
The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity.
All content on the website is the property of eibshopUK, its affiliates or suppliers and is protected by UK and European copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.
the information contained in the website is for information purposes only. EibshopUK is not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.
eibshopUK total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at eibshopUK discretion, refunding monies already paid in respect of the Supplies.
these terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
The website may contain links to other websites. EibshopUK is not responsible for the practises of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.
By CREDIT or DEBIT CARD - we accept all major debit and credit cards but not American Express or Diners Club. Additional card fee of 3% would be add to your bill. Your card will not be debited until your goods are processed, (except for Special Order items, see above). Prices are subject to change without notice
By CHEQUE – only accepted for posted orders and should be made payable to Windmill Smart Distribution Ltd. Not eibshopUK
Our Details

2V3 Cooper House
2 Michael Road
London SW6 2AD
United Kingdom